Order #4417 — “there was no second burger”
A missing item
Compare the receipt with the visible packing sequence. Note which items enter the bag and which contents are obscured.
Restaurant order recording
Video proof for restaurant orders.
Record food packing and order handovers at your restaurant, takeaway or drive-thru. Review footage alongside order-number labels and recording times to investigate missing-item claims and delivery disputes.
Guides and checklists- Enclosure
- 118 × 118 × 87 mm
- Recording control
- Tap to start / stop
- Per location
- 1–n boxes
The ClipPack box
Mounted at the handover station. One tap starts the clip, a second ends it, and the order number is read from your POS screen.
Working together
Four parts, one clip.
- 01
Mounted over the handover
The box sits on an arm above the packing counter, with the camera aimed at the bags and POS screen. Check the view for your station’s layout.
How it works
Tap on. Tap off. Filed.
Staff start and stop each recording at the counter. Uploaded clips appear in the device’s Recordings list with recording times and any linked order numbers.
- 01
Tap to start
Staff tap the contact at the packing station. Recording begins without opening an app or logging in at the counter.
- 02
Tap to stop
A second tap ends the clip. Recording length can be customized to your packing or handover workflow; agree the duration with ClipPack during setup.
- 03
The number is read
Order-number labels from the captured POS screen are attached to the recording when available. Check the labels against the order details when reviewing a clip.
- 04
Ready for review
Once the upload completes, open the Ready recording from the device’s Recordings list. Use its time and order-number labels to identify the relevant footage.
Product photos
A closer look at ClipPack.
See the camera, indicator light and mounting bracket in these product photos. Talk through camera placement and recording length with us for your restaurant.
Camera and mounting bracket
The front view shows the lens, indicator light and bracket. Position the camera to cover the packing or handover step you want to review.
The camera up close
This blue unit shows the camera and indicator from the front. Confirm the finish and mounting arrangement for your installation with ClipPack.
Where recordings help
Review the moments behind an order question.
A recording can help you investigate what was packed or handed over. These examples show what to review when the relevant action is visible in the clip.
Drive-thru lane 2, 12:41
The wrong car
Compare the order reference, time and visible handover. A counter-only view may not show which vehicle received the bag.
Order #4392 — marked never collected
A delivery driver claim
Review whether the bags and drinks leave the covered collection area. Record any gap between packing and handover.
Disputed transaction, eleven days later
A card chargeback
Review an available handover recording alongside the receipt. Follow the payment provider’s current process; footage does not guarantee an outcome.
Training, week one
A new starter
Show someone what a clean handover looks like using real clips from their own counter, not a training video.
Six locations, one franchise
A busy Friday
Open the relevant device in your organization’s account. Use its Recordings list to compare recording times and order-number labels.
ClipPack in use · Anonymous customer case
Read the rental returns customer caseFrom rental return to documentation for customer service.
A rental business uses QR scanning to link return footage to the product’s latest rental order. When there is damage, documentation goes directly to customer service to assess the case and follow up with the renter.
Built for a chain
Recordings and device status in one place.
Devices in one account
Open the devices in your organization to review their recordings. Access in the app follows each person’s permissions.
Track pending uploads
See the device’s last reported upload queue and the number of failed recordings. Check whether the clip you need has reached Ready status.
Configured retention
Recordings follow the retention period configured for your organization. Confirm that period with ClipPack during setup.
Review device status
Check when a device was last seen, its reported software version and available storage. Use those readings to investigate recording or upload gaps.
Questions and answers
Questions about restaurant order recording
What does ClipPack record?
The ClipPack camera is mounted above the packing or handover station. Staff tap to start and stop a clip, and recording length can be customized during setup. Order-number labels read from the captured POS screen are linked to the recording when available.
How do I find video for a missing-item claim?
Open the relevant device and its Recordings list. Match the Started time and Order numbers with the order details, then choose Play recording for a Ready recording. What the footage shows depends on camera placement and when staff recorded the order.
How is order recording different from CCTV?
ClipPack associates short recordings with order-number labels and recording times. These references help you identify relevant footage in a device's Recordings list. The camera focuses on the packing or handover station.
How do I review recordings from different devices?
Open a device from the Devices list in your organization's account to see its recordings. Each device page also shows when it was last seen, its last reported upload queue and the number of failed recordings.
How long are restaurant recordings kept?
Recording history depends on the retention period configured for your organization. Confirm the period with ClipPack during setup and contact us if it needs to change. Scheduled cleanup removes expired recordings; the app does not offer a self-service retention setting.
Who can open recordings in the app?
Opening a recording in ClipPack requires a signed-in account with permission to read recordings in that organization. Editing order-number labels requires a separate permission. Playback links expire shortly, so keep a recording reference for an authorized teammate to reopen in the app.
Can one recording have several order numbers?
Yes. A clip can carry several order-number labels when it covers more than one order. Compare the recording date, time and visible sequence with each order. Staff with permission can correct the labels through Edit order numbers; this changes the association, not the video.
When is an uploaded recording ready to watch?
A recording must have Ready status before Play recording is available. Uploading and Failed recordings cannot be played. If a clip is unavailable, check the device’s last reported queue and failed recordings. A device being online does not establish that a particular order was recorded or uploaded.
A missing-item claim needs a clear investigation.
Use the receipt, packing record and handover footage to separate what you can observe from what still needs checking.
Read the missing-item investigation guideCheck what your drive-thru handover recording covers.
Walk through split bags, drinks, interrupted handovers and orders moved to a waiting bay before relying on a clip.
Read the drive-thru handover checklistPlan your ClipPack installation.
Prepare camera placement, recording duration and a test order before agreeing a setup for your restaurant.
Read the installation guideCheck takeaway orders before handover.
Use six checks at the packing station and download a free A4 sheet for your team.
Read the packing checklistGet in touch
Talk through your restaurant’s recording setup.
Tell us how many locations you run and how your counter is laid out, and we will come back with what a ClipPack rollout looks like for your sites.