A takeaway packing checklist for restaurants
An order can be ready in the kitchen while a drink or an extra bag is still missing at handover. Use a consistent check from receipt to collection so staff know what to check and who completes the order.
This guide covers order contents, order numbers and handover. Adapt it to your menu, workstations and existing routines. It works without ClipPack and complements your other procedures.
Six checks at the packing station
Give one person responsibility for the final check. Use the current receipt or order screen as the reference, including when a colleague takes over a partially packed order.
Keep each order separate
Check the order number and collection method. Keep the receipt and bags together in a clear area so items from simultaneous orders do not get mixed up. Check the identity again if the receipt or bags move to another station.
Check every item and quantity
Work through the receipt line by line. Check the item, quantity and requested changes while the contents can still be identified. A closed box does not show its contents. Resolve uncertainty with the person who prepared the item before completing the order.
Check drinks and extras separately
Check drinks, dips, extras and requested small items separately. They may come from another station and sit beside the food bag. Preparing a drink does not establish that it goes with the right order.
Make orders with multiple bags obvious
Bring every part of the order together and record the number of bags and drinks at handover. For example, label two bags 1/2 and 2/2 using your normal labelling routine. Mark an outstanding part so a colleague does not hand over the rest as a complete order.
Restart the check after an interruption
If an item is outstanding or a colleague takes over, mark what has been packed and what is still awaited. The person completing the order checks the assembled parts against the receipt again. A busy shift should not require guessing what the previous colleague finished.
Match the order number and every part at collection
Confirm the order number with the customer, courier or colleague at handover. Check the number of bags and drinks before they leave the area. Complete the order in your normal workflow when the relevant parts are ready and handed over.
Download the packing checklist
A free A4 sheet with the six checks and space for your restaurant, station and date. Print it and review the routine with your team. No signup required.
Download the packing checklist (PDF, A4)Illustrative example: two bags and two drinks
An order has four meals across two bags and two drinks from another station. The first bag is ready while the team waits for an item for the second bag.
Keep the order marked as incomplete. When the final item arrives, the responsible person checks the full receipt, both bags and both drinks. At collection, confirm the order number and all four separate parts.
Try the same sequence with your team and note where responsibility becomes unclear. Adjust placement, labelling or handover, then repeat the test order.
Use the checks alongside your records
A checklist describes what staff should do. A recording can help you review what was visible for a particular order. If you use ClipPack, camera coverage and recording duration need to match the action you want to investigate. Video does not replace checking the order.
Further reading
Wolt’s Danish partner guidance describes handling orders and marking them ready for collection. Follow your own delivery partner’s current workflow.